Information for refugees

This page contains information for refugees from Ukraine.

Ga naar de Nederlandse informatie

Questions and answers

I do not have a place to stay. Where can I go? 

From 12 March, you can temporarily stay in the Jan Massinkhal (sports hall) in Nijmegen for emergency shelter. 

Jan Massinkhal emergency shelter
Address: Nieuwe Dukenburgseweg 5, 6534 AD Nijmegen

Bus: route 15 to Wijchen-Zuid. Jan Massinkhal bus stop. 
Bus route 15 (to Wijchen-Zuid) will bring you to the emergency shelter from Nijmegen Central Station. Get off the bus at the Jan Massinkhal stop. The emergency shelter is on the other side of the road. The bus journey takes about 20 minutes. 

You can travel free of charge (Dutch page) in the Netherlands to your shelter destination upon presentation of a Ukrainian passport or identity card. If the gates at a station are closed, you can go to the service desk for a free day ticket. 

You can find more information on the website of the Dutch Immigration and Naturalisation Service (IND) about travelling to the Netherlands as an Ukraïnian (in Dutch). 

Register in Nijmegen

Schedule an appointment for registration if you stay in Nijmegen:



I have a pet. Can I bring it to the emergency shelter?

Unfortunately, that is not possible. However, help is available. Inquire about this at the shelter and view the website for Support for animals from Ukraine

How long can I stay in the Netherlands? 

Due to the serious nature of the situation in the Ukraine, no strict term has been applied to this at the moment. Citizens of the Ukraine can travel into the Netherlands with and without a visa. This was agreed between the EU and Ukraine in an association agreement in 2017. Nationally, it has been agreed that there will be no consequences for citizens of Ukraine who stay in the country for over 180 days as the situation is ongoing. You can also read the information in English

Am I entitled to financial support as a refugee fleeing Ukraine?

Yes. The municipality will execute a financial arrangement. We expect this to take another 4 weeks (30 March 2022). More information on the financial arrangement is available on the page Zorg en leefgeld (in Dutch)

Where can I register to stay with someone in their home? 

The organisation Takecarebnb matches hosts with Ukrainian refugees. Both can register on their page. The Red Cross, VluchtelingenWerk Nederland and the salvation army (Leger des Heils) support together with Takecarebnb and NLvoorelkaar this form of refugee sheltering. 

Important information

RefugeeHelp is the online starting point for Ukrainian refugees in the Netherlands and everyone who wants to help.

Information from the Dutch Council for Refugees about visa, arrivals, rights and obligations. 

WhatsApp Help Line Ukrainian and English

Questions in Ukrainian or English language? Use the national WhatsApp Help Line of the Red Cross. If Red Cross volunteers cannot help, you’ll get directions where to get help. Call 0031 6 48 15 80 53

Information that may also be of interest to you (in Dutch)